Return & Exchange Policy
If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 28 days and in perfect original sale-able condition. Customers are responsible for return shipping charges. For your protection, we suggest you return your goods via recorded or registered post. Any queries please contact us. We offer a refund or exchange service but we cant refund your original postage cost if you have simply changed your mind.
UK orders are shipped via Royal Mail or Parcel Force. Please allow 1-2 business days for order processing and verification, and an additional 1-2 business days for delivery. International orders are shipped via Parcel Force International. Please allow 1-2 business days for order processing and verification, and an additional 7-10 business days for delivery. Please be aware there may be additional charges for duties and taxes assessed by the destination country customs officials for your international shipment. In addition, undeliverable, unclaimed or refused shipments may incur return shipping charges. You agree to pay any and all additional charges and further agree to allow us to bill your credit card for such charges. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
To assure secure delivery we have chosen to require a signature when the box reaches it's destination. This is to protect both you and Same Old from any confusion of your goods reaching you. Please consider this when filling out the 'ship to' portion of your check out.